Standard (Level 5) Operations / Departmental Manager Apprenticeship

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Duration: 30 months


What You Will Study

Knowledge through formal learning and applied according to business environment.

Organisational Performance – delivering results: Operational Management, Project Management, Finance

Interpersonal Excellence – managing people and developing relationships: Leading people, Managing People, Building Relationships, Communication

Skills: acquired and demonstrated through continuous professional development

Behaviours developed and exhibited in the workplace: Taking responsibility, Inclusive, Agile, Professionalism

Personal Effectiveness – managing yourself: Self-awareness, Managing of Self, Decision Making


How You Will be Taught

This course is taught via a work based project

  • Development of a portfolio of evidence
  • Regular Performance Reviews Regular performance reviews between apprentice and line manager 4 Crown copyright 2017 You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence.
    Click here for more information
  • Feedback from line manager, direct reports, peers and customers/stakeholders (inc 180/360 degree feedback or equivalent)


What Can I Do Once I Have Completed the Course?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.



Latest News

21. January 2020. Coming Soon...Textile Care Operative Apprenticeship Standard
Coming Soon...Textile Care Operative Apprenticeship Standard Fashion-Enter and the FTA aim to provide a broad range of fashion and textile apprenticeships to ensure that the next generation are knowledgeable and skilled within their chosen field. The latest apprenticeship standard the team have been working on in collaboration with NewGen...

Internal Events

20. January 2020. New Look Team Gain Insight with a Factory Uncovered CPPD
New Look Team Gain Insight with a Factory Uncovered CPPD On the 17 th January 2020 Production Director Caroline Ash and her team welcomed a group of fourteen individuals from New Look; the group included two senior buyers, Head of Quality, Sustainability and Supply Base and Buyer’s Admin Assistants. The group were given a tour of...

External Events

11. December 2019. Tottenham Winter Fest & the Crafty North Londoner Makers Market
Tottenham Winter Fest & the Crafty North Londoner Makers Market Esme, Operations Manager for the Fashion Technology Academy, went to meet local businesses showcasing their creations at both  Tottenham Town Hall  and  Bernie Grants Arts Centre  during the Tottenham Winter Fest 2019 on Saturday 7 th  December 2019. Tottenham Winter Fest 2019 is...